I just got service and switched to my own router. I want to take the leased router to a Centurylink store so that I don't get charged $10 a month for the rental. How do I do this and what sort of paperwork or receipt should I request or bring?
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How to return modem for credit in store
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Pay as you go, no credit check needed
I see on the centurylink page "pay as you go, no credit check".
https://www.centurylink.com/home/internet/cx/
I looked at my CreditKarma and see a hard credit inquiry from CenturyLink so this statement on Centurylink page appears to be in error.
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Actiontec C1000A fiirmware CAC004-31.30L.95
I just noticed that my Actiontec C1000A modem has a firmware update--CAC004-31.30L.95 (from CAC003-31.30L.86 in Feb 2016).
I have no idea exactly when this was released or what was changed.
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[CenturyTel] Does CTL offer 60/20 or 80/20 on VDSL2?
I currently have 40/20 VDSL bonded internet. I know my upload speed is maxed out as each line is only capable of 12 mb. According to my line stats, each download line is capable of 65 mb each. I have an order in for 100/10 service but I have my doubts they will offer me that speed after the tech comes out to test the lines. Do they offer a 60/20 or 80/20 VDSL2 profile? I know they offer 80/10 and 60/5. Thanks
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Review of stats and errors
What do you all think of the following. One of the lines is near perfect and no errors. the DS1 line stays mostly at max speed but occasionally changes diown to 35mbit's but goes up to where it should be autimatically..
I haven't had any service issues or disconnects from the internet entirely etc. Wouldn't have even know if it wasnt for me on the modem status page.
DS1
DSL Downstream: 43.648 Mbps
DSL Upstream: 5.504 Mbps
DSL Link Statistics
Link Statistic Status
Broadband Mode Setting: Auto Select
Broadband Mode Detected: VDSL2 Bonding - 8A
DSL Link Uptime: 0 Days, 6H:20M:43S
Retrains: 1
Retrains in Last 24 Hours: 1
Loss of Power Link Failures: 0
Loss of Signal Link Failure: 18
Loss of Margin Link Failure: 1
Link Train Errors: 0
Unavailable Seconds: 794
Estimated Loop Length: 1430
Uncanceled Echo: N/A
Transport Mode: PTM
Path Parameter: 201
Priority: 3
Service Type: PTM-Tagged
DSL Power
Levels Downstream Upstream
SNR: 12 dB 17 dB
Attenuation: (DS1)17.1, (DS2)38.1 dB (US1)7.5, (US2)32.8 dB
Power: 16.8 dBm 7.7 dBm
DSL Transport
Transport Downstream Upstream
Packets: 7450722 4161402
Error Packets: 0 0
24 Hour Usage: 2414233.21 Mbits 1186006.53 Mbits
Total Usage: 2414233.21 Mbits 1186006.53 Mbits
30 Minute Discarded: 0 0
DSL Channel
Channel Near End Far End
Channel Type: Interleaved Interleaved
CRC Errors: 85645 619
30 Minute CRC: 0 0
RS FEC: 64922596 56737
30 Minute FEC: 1254013
****************************************************************************************************
DS2.
DSL Downstream: 43.648 Mbps
DSL Upstream: 5.504 Mbps
DSL Link Statistics
Link Statistic Status
Broadband Mode Setting: Auto Select
Broadband Mode Detected: VDSL2 Bonding - 8A
DSL Link Uptime: 0 Days, 19H:6M:5S
Retrains: 1
Retrains in Last 24 Hours: 1
Loss of Power Link Failures: 0
Loss of Signal Link Failure: 0
Loss of Margin Link Failure: 0
Link Train Errors: 0
Unavailable Seconds: 29
Estimated Loop Length: 1380
Uncanceled Echo: N/A
Transport Mode: PTM
Path Parameter: 201
Priority: 3
Service Type: PTM-Tagged
DSL Power
Levels Downstream Upstream
SNR: 12 dB 17 dB
Attenuation: (DS1)15.1, (DS2)35.7 dB (US1)7.0, (US2)29.3 dB
Power: 17 dBm 7.3 dBm
DSL Transport
Transport Downstream Upstream
Packets: 7453595 4163888
Error Packets: 0 0
24 Hour Usage: 2414246.06 Mbits 1186009.49 Mbits
Total Usage: 2414246.06 Mbits 1186009.49 Mbits
30 Minute Discarded: 0 0
DSL Channel
Channel Near End Far End
Channel Type: Interleaved Interleaved
CRC Errors: 8 14
30 Minute CRC: 0 0
RS FEC: 108887 2096
30 Minute FEC: 236
********************************************
CenturyLink DSL:
CONNECTED
Internet:
CONNECTED
Modem Status
Modem Parameter
Status
Firmware Version:
CAB004-31.30L.95
Model Number:
C1900A
Hardware Revision:
3B
Serial Number:
(BLANKITY BLANK BLANK)
WAN MAC Address:
(BLANKITY BLANK BLANK)
Downstream Rate:
87.296 Mbps
Upstream Rate:
11.008 Mbps
ISP Protocol
PPPoE
PPP User Name:
(BLANKITY BLANK BLANK)
Modem IPv4 IP Address:
(BLANKITY BLANK BLANK)
DNS Address #1:
(BLANKITY BLANK BLANK)
DNS Address #2:
(BLANKITY BLANK BLANK)
Modem IPv6 IP Address:
(BLANKITY BLANK BLANK)
DNSv6 Address #1:
(BLANKITY BLANK BLANK)
DNSv6 Address #2:
(BLANKITY BLANK BLANK)
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[Qwest] FTTH gigabit internet slow down
I have been experiencing in the evening times after 5 or 6 sometimes 7pm slow downs in download speed to around 4mbps when I am paying for 1,000mbps for download as well as upload.
Yes I am sure I have FTTH, it is on the side of my house to my ONT or GPON. It then goes direct cat 5 to my netgear router inside my house and all of my rooms in my house are wired for cat5 hardwired. I have also tried using the modem that CL told me in the beginning i had to have to have internet which was a lie because I could have just used my own router all along, and they have been charging me monthly for this.
So yes I have tried their rip off modem/router combo and my own Netgear nighthawk xr500 with the same results on weekdays aftter 5 to 7pm of 4mbps download and full 940mbps upload. On the weekends like right now I have the same 4-5mbps download 940mbps upload.
This is not the only issue I have been experiencing, something seems to be wrong with my routing to Seattle servers whether it be for gaming on CSGO or gaming on PUBG, the results are the same, ping to seattle based servers I am pinging around 40 and I should be at 10, later in the evening I am pinging at 70.
There are multiple issues going on with the latest being the worst and that is me being throttled or just experiencing oversold bandwidth, probably has to do with the 25 person switch I am connected to down the road being oversold. I am in a new development and had zero issues for the first year and now there are hundreds of houses here with these issues happening.
I have tried calling worthless support, they ask me the same questions every time which I try to bypass but have to answer anyways. They then send me a technician who doesn't have the tools necessary to help me, but they are only dispatched up until 5pm at night and the issues always arise after 5 to 7pm so they don't see it anyways. I beg and plead with them to escalate this but its like they don't even have anyone to escalate the issues to either.
Any suggustions out there? :(((((
http://www.speedtest.net/result/7343174767
Edit*****
Also I fought extreme YouTube throttling for the last two years, out of nowhere it seemed to clear up and probably has something to do with LEVEL3 and their agreements, but shortly after this all cleared up now I have the throttling of my actual download at night.
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SE Indiana
Very disappointed, paying for the maximum offered in my area 6MB/1MB, but constantly seeing the connection speed above.
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[Qwest] Frustration with PPPoE layer and tech support that doesn't get it
Refraining from a long diatribe about PPPoE, I'll just say that adding a dial-up era session layer over a modern, nailed-up connection technology is... stupid.
MOST, if not all, of my problems with my CenturyLink DSL (former Qwest area, using Qwest infrastructure because I have a block of static IPs) stem from the PPPoE layer. Today, since about 3AM, I've had my connectivity interrupted no less than 20 times - all at the PPP layer. The line is fine, and the modem shows a train timer of well over 24 hours. In every case, it's taken anywhere from 60 seconds to 20 minutes before the PPP negotiation finally succeeds and I'm back on the air (I have logs FULL of PPPoE "action failed", "unrecoverable error" and "State change InitSent -> Dead" messages). Ironically, this has happened to me TWICE while I was in the middle of "chat" tech support with CL reps - the same reps that told me that since I was chatting with them and online, there was no problem. Apparently "intermittent" isn't in their vocabulary?
Granted, I have my modem in bridging mode and the PPPoE endpoint is not the modem, but the ONLY thing I can get from the so-called "tech support" is "power-cycle the modem" "what do the lights look like" "we have to send you a replacement modem since the line test fine".
NO. I want someone that understands PPP, PPPoE, PAP/CHAP, and how they integrate with CL's DSL to look at why their PPP infrastructure just keeps going brain-dead for minutes to hours at a time and simply refuses to allow a PPP link to be established. When every single other component from the lines to the modem to my switches to my servers are 100% operational, it seems ridiculous to have my connectivity remain at the mercy of a legacy session authentication technology - that's failing far more often than it should.
To the point:
Is there ANY way to get in touch with someone technical at CL that perhaps understands/manages/maintains the infrastructure that DOES all the PPP/PPPoE silliness and maybe get them to troubleshoot it? This isn't the first time I've been here, but it's getting close to being my last. The front-line people won't pass me on to anyone higher/more advanced - they claim they are perfectly capable of handling my problem, but then continue to insist that I power-cycle the modem - and replace it when that doesn't magically make everything better.
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My experience upgrading internet with CenturyLink 4Q 2017
This is a very long post, but I am a novice at this stuff and this website helped me out once when I was in a jam so I've come back to maybe help other newbies who can benefit from any part of my story.
I am in Seattle and have had 7mbps DSL with CenturyLink since about 2009 on a Price For Life campaign (PFL) that they had back then, where you could bundle the PFL with your home phone line. The 7 mbps was $59.95 per month but when bundled with home phone the final price with all taxes etc. was $39 and some change. (Although the bill added each month the Internet Cost Recovery Fee, on the same bill it also credited back that same amount. I had read somewhere that CenturyLink was told (by the FCC?) that Price For Life meant exactly that, so that is why the credit for it showed up every month.) I've had no trouble with the service, maybe a time or to in all of these years where I lost the connection and a reboot of my modem fixed it. I thought 7 mbps would suffice me forever, yeah right! My brother lives an hour away in Frontier Communications territory where all he can get is 3 mbps and he is envious of my 7 mbps! Yet, now I want to stream without the chronic buffering thing, but I also did not want to lose my PFL convenience and be subject to future price increases.
Well, along comes CenturyLink's resurrected PFL campaign (beginning last September?) where it states you do not even need a home phone to get their PFL prices. Because they had previously strung an aerial fiber cable along my arterial street, the new speeds available to me were 20, 40, 100, and 1 gig. I called them up, wanting to upgrade, but they stated I did not qualify for the PFL prices because I had a home phone with them! Hey, I thought my home phone didn't matter to them! Hmm... I decided they figured they already had me in the bag and only sought customers who switch from their competitors. Not cool. I could have sworn their website text stated "for new and existing customers" but I could no longer find that text. I called back a week or so later to try again, the rep said the only way I could qualify as a "new" customer for the PFL was to disconnect my current DSL *and* my home phone line, then place an order for new home phone service with the PFL High Speed Internet (HSI, no longer referred to as DSL, apparently). I thought disconnecting my home phone line was completely unnecessary and a lot of hoop-jumping for me, the customer, just to get around their apparent marketing restrictions. I didn't do it.
This drove me nuts. I want to pay CL more money but they won't let me! Why won't CL take my money? I've never heard anything like this before. I mean, who doesn't want to make a better profit from their customers? I then finally noticed on their ubiquitous PFL TV commercials the small print that appears for only one second, and it said "for new and existing customers"! Why not me? I'm an existing customer!
After some thought, I decided that perhaps it was the way I opened the discussion with their reps when I would ask them for exactly what was advertised in their PFL TV commercials. If they had to tell me 'no', why wouldn't they say, "But here is what we CAN offer you!". So, a month or more later, I called them up a third time and said, "I currently enjoy bundled service with home phone and 7 mbps internet. I've been thinking about upgrading my internet. What can you offer me to bundle my home phone with a higher internet speed?" I did not even mention the PFL TV commercials.
The rep replied that she could do this: disconnect from my existing billing account the DSL portion, leaving on that account just my home landline, then create a second account (separate billing number) for my new PFL higher internet speed. Smokin'! Gee, did CL just give their reps the ok to be this creative or did I happen to reach a spunky service rep? Who cares! I dig it! I ordered 100 mbps service and chose to buy their $100 modem (er, router) rather than rent it, and because I don't want any future trouble-shooting to be pinned on a third-party router; I want to be able to say, "Hey, I bought it from YOU!" LOL. She said the earliest the guy could come out would be three days later. I asked would my modem arrive so quickly? She said yes.
Two days later, a contractor came out and ran optical fiber from the pole and along my house to near where the copper phone line entered my house, leaving a coil of optical fiber hanging. This is normal and expected. He told me that the regular installer may or may not remove the copper drop.
LESSON NUMBER 1: Although my outcome was beautiful (explained in a moment), if ordering HSI that will result in a brand new fiber drop, one should realize in advance just where they expect to drill through the wall of your home in order to mount on your inside wall their Optical Network Terminal (ONT) so that it isn't a shockeroo when the regular CL installer shows up, with short notice to approve of the drilling. They will want it near an inside power outlet. While their regular installer may have flexibilities available to him to move the drilling location assumed by the contractor, maybe you can get ahead of this by identifying as early as possible what your options are as far as where on the outside of your house they can drill (what room of your house, that is, and near a power outlet). In my case, where they planned to drill and mount turned out to be the best outcome for my situation, even after discussing their options with the actual installer who came out the very next day (the third day).
On the morning of this third day, the actual CL installer had called me early 0830am to verify that I would be home for my afternoon window. I said yes but the promised new modem had not arrived in the mail. He said no problem, they would loan me one to get me up and running and when mine arrives I could swap it out and return theirs to them with pre-paid postage. Cool. He came out and I pointed where on the inside wall I was looking for the ONT to be mounted, he measured relative to the nearby window, went outside and drilled the hole. Over the hole on the outside of the house he mounted a sturdy plastic box that he said contained the extra optical fiber length, coiled up. Over the hole on the inside of my house he mounted the ONT upside-down, probably to put the connection jacks at the bottom side where dust wouldn't fall into them. I like that he did that, placed it upside down, and this black box is so devoid of style and printing that you do not notice its orientation on the wall unless you get your face up close to read the small print labeling the LEDs. All connections attach along the bottom. Perfect.
He had assumed my home phone line would also be served by the fiber drop so he proceeded to make me realize that the copper wiring to all of my existing wall jacks would be made inoperative. I asked how can I have my existing phone extensions in the other rooms if he cut dead the copper drop? This was a surprise. I had not anticipated this. To run a phone cord from the nearest wall jack to the ONT phone jack in order to still utilize my other wall jacks would be too far to run it. He said what folks do is to buy a phone system with many wireless handsets, plugging in the base station at/to the ONT and to the nearby wall outlet, then plugging in the remote handset bases wherever else in the house they wanted extension phones. As I settled into this unsettling consequence (another expense, and will eat up more wall outlets), and as he went back and forth inside and outside my house, upon his next trip indoors he said he looked closer at my order and they were keeping my home phone on the copper. Hooray! That means my wall jacks will stay operative. I will have both a copper drop for my home phone and a fiber drop for my HSI. No need to buy a new phone system. I love it!
LESSON NUMBER 2: if you currently have a working landline plugged into any of the wall jacks that were installed when your home was new, and if you do not want to abandon that copper line and all of your extension jacks when you install a new optical drop, to have to buy a new wireless phone system to hog all of your wall power outlets, you should find out in advance from CL if you can keep your landline on the copper and have only your HSI go in on the new fiber drop. That is definitely the way I would go. I make note that the contractor was not there to pull down the copper. I am very happy that they kept my landline on the copper. Maybe I lucked out because the service rep had created a separate billing account for only my HSI which logically left my landline untouched. Incidentally, with my HSI removed from the phone line, I was now able to remove from each wall jack the little filtering dongle that CL gave me back in 2009 to use at each wall jack where I had a phone plugged in.
With the installer done with his installation, I accessed my modem wirelessly from my desktop, seven feet away, tables, books, and a huge printer in the air path. He said a wireless connection would be less than the 100 mbps speed. A speedtest came in at 79mbps download which seemed too much of a degradation over wireless but it is his loaner modem and maybe my modem will be better? After he departed, I replaced my wireless connection with a 14-foot CAT6 cable and the speedtest came in at 103 mbps. Smokin'! What a drop in download speed for wireless, though, huh?
A week later, my first bill on this new billing account was rendered and it showed the $100 charge for the modem which had still not arrived. I called the billing department to explain I was not excited to pay for something that may never arrive. He said the notations in my account showed that they considered the loaned modem as mine. I told him the installer said it was not new and I'd rather have a new one for the price I am paying for a new one. No problem at all, they ordered a new one and as I write this, the UPS tracking states it is expected to arrive Monday, two days from now. The rep said there was no additional charge of course but he was wise enough to say that if somehow a second $100 charge shows up on the next bill, to call them and they would write it off because of his copious notes from our call.
That is my experience. I will say the contractor and the CL installer were both nice, courteous, and available to answer my questions. Even though this long story might seem to contain several minor issues, I am very happy with how this whole thing went down. I have worked for a large company and have dealt with plenty of large companies and I know how things go, so you will not find me blaming for certain unknowns in this story. I later read that CL initially allowed PFL for only new customers but later allowed it for existing customers so maybe that explains why I was initially refused. I don't hold ill will. My new 100 mbps HSI from CenturyLink absolutely rocks. And, it's Price For Life which took the scare out of future budgeting on my income. Their website says PFL is still exempt from the Internet Cost Recovery Fee. I am very happy with this service and wanted to explain the whole upgrade experience, the great, the good, and the not so good. I would recommend this service to others but I would make any novices like me sit through my story so they would be better equipped. I understand CL personnel also read this forum. Thank you.
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Your account is currently in Pending status. (service is working)
I've had internet service with Centurylink for days now. When I log in to my account I see:
Your account is currently in Pending status.
Is this normal or will this message with the red explanation mark go away?
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All adjacent homes qualify for gig fiber, not me. Who do I call?
I live in a close-in NE Portland neighborhood where CenturyLink offers 1-Gig FTTH service. I've confirmed that fiber is available here with more than a couple neighbors, a CL retail sales rep, CL technicians out making their rounds, a CL construction crew that was stringing fiber overhead, as well as by checking for service availability using CL's online sales portal. Unfortunately, while all of my surrounding neighbors appear to qualify for fiber service, I live in a small fifteen unit apartment building that only qualifies for 20 Mbps DSL. I was hoping that someone might have a suggestion as to who I should talk to to see if I can't get past this little bump in the road.
Thanks.
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[CenturyTel] Anyway to Find out about Current Infrastructure Upgrades
CL contractors have been placing new lines underground, new boxes and access boxes on the highway I live on. We have a max speed of 5 Mbps now and anxious to find out if the work is actually an upgrade to what we can qualify for in the near future? Anyone have a suggestion on best contact to find out that info? There used be be a CL tech that lived in the general area I am talking about (McGee's Crossroads area in Johnston County, NC). Work is along a stretch of Hwy 210.
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Centurylink Blocking CloudFlare 1.1.1.1 DNS?
1.1.1.1 no longer works in Colorado Springs on Centurylinks FTTH. Any particular reason for this? Like is it being blocked intentionally or?
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Long distance to DSLAM - options?
I just moved and CenturyLink (legacy Qwest) is currently the only option at my new house. After a little confusion from the tech (the house has the NID in the basement and it is not visible from the outside), everything is up and working.
CL shipped a C1100Z which is reporting 5.120/0.888 Mbps using VDSL2 on an estimated loop length of 7080 feet with uncanceled echo of "-228" (no units in the UI). This is distance estimation probably a little short of reality; the tech's test device showed about 10,000 feet which is the distance to the remote following the roads.
Downstream has 7.1dB SNR, 13.4 dB Attenuation, and 13.3 dBm Power. Upstream is 6.8dB SNR, 10.8 dB Attenuation, and 10.5 dBm Power. Both are interleaved channels.
Is there any hope of getting better speeds on this line or is this just what I get for moving to a semi-rural area? Even an upstream increase would make things much better, as doing video calls on 0.9Mbs is a little hard.
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is DSL finally coming to our rural area?
Looks like CenturyLink dropped off some gear a few houses down the road. One box with a power meter and another that looks nicely ventilated... Are we finally getting DSL? Any details the knowledgeable here could share about what these are?
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Re: Temp disconnect for DMCA, why just WiFi?
I'm experiencing a 24-hour service disconnect for the 5th DMCA violation. (This is before I discovered the Kill-Switch.) I use uTorrent. This raises a few technical questions?
1. Why does this affect only WiFi and not the hard-line connection?
2. My PIA VPN avoids this WiFi service outage, but will it really work when the Kill-Switch is activated?
3. I may switch to Xfinity soon. Will these DMCA violations be transferred?
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New Prism order
For Grins and Giggles, I decided to see if I could still order Prism. To confirm, yes, I was able to. They're still requiring tech installs for my area which is highly unnecessary in my opinion, but whatever..
Let the games begin.
I think i'll just plug in the spare c2100t i have, wait for them to install - then reinstall my cisco equipment.
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[CenturyTel] 100Mb available 700' away, not able to 'Backhaul'?
Hello,
I'm in central MN. I was on a 5Mb plan and getting 3.5Mb until they buried new cable last year right past my house. Then I was receiving 7.3Mb. I inquired if faster was available and was told they could do a pair bonded VDSL of 12Mb.
Tech comes out (because the order taker on the phone says they will have to) and says nope, pair bonding not avail at your house. Changes me from ADSL to VDSL. DL rate goes up to 7.5Mb.
He says for faster I would have to trench a new line 4 miles south. BUT... 700' to the east they are getting 100Mb but they're not allowed to 'Backhaul(?)'. (see attached map. Available speeds in yellow numbers. I'm on the inside of the corner on the left)
So whats the deal? If I pester them enough would they be able to increase my speeds any?
Thanks
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Questions about 100Mbps service
I have had 40/20 DSL service with Centurylink for the past 4 years. I periodically check my address to see if faster speeds are available and I now see that my address qualifies for 100Mbps service.
I called and spoke to a representative and was advised that it would be 100Mbps down/50Mbps up for $75. I currently have a Technicolor C1100T DSL Modem, but was advised that this is not compatible with 100Mbps service and I would need to purchase one for $150.
The rep I spoke with put me on hold several times and I am not confident that I received correct information.
Does the 100Mbps service really have a 50Mbps upload speed?
Is the price $75/month? I'm pretty sure that I saw it listed as $60 or $65/month.
Do I need a new modem and is $150 the correct price for it? I purchased a new modem less than 1 year ago from Centurylink for $99.
Do I need to pay for an installation fee?
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Upgrading from 40/20 to 80/40
Hey guys, my promotional pricing on 40/20 ran out and bumped me to $55/mo, and it appears for the same price I can do 80/40, and I just wanted to ask a few technical questions:
1) AFAIK I'm on VDSL2 with Vectoring. I currently have a Q1000a that I had to do a firmware update for around a year ago for the vectoring rollout. Is this 80/40 option going to just basically be a bonded version of the 40/20 I'm on now?
2) is there anything bad about bonding? Mostly latency? I do a fair amount of gaming so latency is pretty important to me.
3) What modem should I go with? I won't be using the wifi or routing in the modem (I do transparent bridging) so I just really want the best DSL for the money, disregard the wifi. I believe I saw in another thread if your area has vectoring you *have* to use a modem from CenturyLink but the rep I talked to at CL didn't mention anything like that.
4) Has anyone seen any better rates than $55/mo for this by calling retentions on anything?
Thanks guys!
EDIT: Also the website only lists me as eligible for up to 60/5, this was a chat rep that said I could actually get up to 140. Is that any reason for concern?
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