Good evening all,
I moved into a new house in Morrison CO (80465) about 6 months ago and since then i have not been able to hold a steady connection (40/5). I have had techs out several times with no resolution. They have replaced parts in the NIT, changed circuits, routed to another dslam and switched service ports. I have been thru 3 modems (Netgear D7000, Zyxel 3000z and currently on a Actiontec C3000a; Swapped in about 2 weeks ago) DSL drops between 2-6 times daily where the internet light goes out and dsl lights flash (retraining errors typically). I am now working with a "chronic" tech and still cannot seem to get any further.
Modem is the only device connected in the NIT. I have ran the modem thru the service port there and thru a cat5 line running from the NIT that punches down to a wall plate in my office, line is ~25 from NIT. The house has had some settling issues near the NIT, so thinking the line may be pinched there he put in a temp line from the tel box in my back yard to the NIT. This changed my retrain errors from loss of signal link to just straight re trains.
The tech is pretty fond of blaming my internal equipment, Ubiquiti Edge Router X & UAP AC Lite; purchased 1/2019. I have ran in almost every config i can think of an the issue remains (CL modem only, double nat with er-x and modem bridged with er-x running pppoe). He has me switching off internal devices inside thinking they could be the issue :uhh:. Im at a loss here and would very much appreciate some insight. Modem stats attached for the last 24 hours running all devices thru the factory reset C3000a. If any additional logs or info is needed i will be happy to provide.
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