I have been experiencing in the evening times after 5 or 6 sometimes 7pm slow downs in download speed to around 4mbps when I am paying for 1,000mbps for download as well as upload.
Yes I am sure I have FTTH, it is on the side of my house to my ONT or GPON. It then goes direct cat 5 to my netgear router inside my house and all of my rooms in my house are wired for cat5 hardwired. I have also tried using the modem that CL told me in the beginning i had to have to have internet which was a lie because I could have just used my own router all along, and they have been charging me monthly for this.
So yes I have tried their rip off modem/router combo and my own Netgear nighthawk xr500 with the same results on weekdays aftter 5 to 7pm of 4mbps download and full 940mbps upload. On the weekends like right now I have the same 4-5mbps download 940mbps upload.
This is not the only issue I have been experiencing, something seems to be wrong with my routing to Seattle servers whether it be for gaming on CSGO or gaming on PUBG, the results are the same, ping to seattle based servers I am pinging around 40 and I should be at 10, later in the evening I am pinging at 70.
There are multiple issues going on with the latest being the worst and that is me being throttled or just experiencing oversold bandwidth, probably has to do with the 25 person switch I am connected to down the road being oversold. I am in a new development and had zero issues for the first year and now there are hundreds of houses here with these issues happening.
I have tried calling worthless support, they ask me the same questions every time which I try to bypass but have to answer anyways. They then send me a technician who doesn't have the tools necessary to help me, but they are only dispatched up until 5pm at night and the issues always arise after 5 to 7pm so they don't see it anyways. I beg and plead with them to escalate this but its like they don't even have anyone to escalate the issues to either.
Any suggustions out there? :(((((
http://www.speedtest.net/result/7343174767
Edit*****
Also I fought extreme YouTube throttling for the last two years, out of nowhere it seemed to clear up and probably has something to do with LEVEL3 and their agreements, but shortly after this all cleared up now I have the throttling of my actual download at night.
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