So I've already fought with centrylink when I first got service. All the houses in my neighborhood was getting at least 20 Mbps where my cul de sac of four houses could only get 1.5. Well they got me up to 12 and from my call with them earlier, they say I should be at 20 now. Well I was on their site looking at upload speeds as I'm still sitting at 896 and most house can get higher now. I've been told by a few reps that there are no upgrades scheduled. I'm thinking they skipped my cul de sac again. My issue with this is no one can direct me to who I can talk to about it. Anyone know a more local number I could call? I live just south of Denver
My other issue is they say I should be getting 20mbps but the fastest I get on speed tests is no higher than 8 on a good day, more around 5 during peak hours. I've reset the modem more than I've cared for. We are primarily a wireless house with iPads and iPhones and rarely use a laptop. I have not wired into the modem as I'm not sure what exactly to do to get more details.
If someone could direct me on what to do to get more details, I can do that and post what the results are. I'm pretty busy and don't really have time to deal with a tech visit they would probably charge me for so want to try and figure out as much detail on my own. Any help on way my speeds are low is greatly appreciated.
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