I read these forums daily, been a customer over 40 years. From Carolina Telephone, Sprint, Embarq, now Centurylink. We've gone for multiple Pots lines, to residential DSL, to business DSL, now to business (private fiber) . Not because we like Centurlink and prefer to throw money at them, but because there's no other options.
It's amazing how responsive account managers can be when they are making a sell, even responding on the weekends and holidays to "take care of you" You know the whole make me feel important line. Then when there's delays (on their part) they want to cancel an order and make you reorder.
Once service is delivered and you need support, those account managers go missing, they don't answer calls or emails and you have to mention the BBB and they are up and ready to respond, funny how that works.
They won't get support right either, even on an SLA circuit they will tell you "we don't have the manpower or the facilities to do this" . And that billing thing, it's different month to month, and you have to almost tell them you're not gonna pay, then they'll fix that.
Yes folks, these are facts, that can all be backed up by emails, conversations and reports.
Our beloved Centurylink wants the money. Now don't get me wrong, I've worked with some amazing field techs, but they don't know the situations above them, so I don't blame them.
I think our only real hope, os other providers move in, or some sort of drastic change. It's an ongoing thing no matter where you look and they are in no real hurry to change it. But when customers don't have choices, they don't have to change it.
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