Signed up for 1gb for simple pricing for $85.
**Thursday**
Installer shows up at 2.30 for a 9-12.30 appointment. Runs fiber and long cat5 cable to get the router where I want. First speed test 90mb down. Cat5 cable he created is defective. Connect directly 200mb down 700 up. Real world download performance (usenet / azure file test/ downloading firefox) struggles to get over 1mb down. Oddly streaming youtube works fine. Swaps routers. No change
4 hours on the phone, no resolution. I ask him to leave and arrange another tech who comes saturday.
** Saturday**
Tech shows up and states previous installer... oy vey did he do a bad job. Tech is better than previous, confirms slow DL. Hour or so on hold no resolution. Examining wire notices pinch point. Requests they re-drop fiber and have another tech come sunday.
** Sunday**
Fiber installer comes by. Starts to do install, I ask to test the fiber before replacing to confirm that's actually the problem. He does that, fiber looks dirty. Replaces fiber. Tech comes later that afternoon, this time super nice guy from CenturyLink.. he is not a contractor. He installs the line, does a bunch of test on the line to confirm levels are ok. Do speed test. ~400/700 real world same struggling to get a download over 1mb. States he will need to have other folks look at it and call.
** Today**
Receive call, they are escalating to tier 3 and will be coming by to "sweep fiber" on the pole and possibly farther down the line.
**Additional Info**
Saw similar problems on reddit. https://www.reddit.com/r/Portland/comments/6osmdr/slow_internet_for_centurylink/
Friend in my neighborhood performs similar tests 900/900 and also downloads the azure test in 6 seconds.
Azure test: azurespeed.com/Azure/Download
** My Editorial
I really want this to work, no cap and cheaper than comcast. I am giving them a few more days as they are working on it and are communicating well with me. Overall the contractors were not great, once I got an actual centurylink tech, he seemed to be knowledgeable. Will see if they can fix it.
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