Well, at least it's good to know we're on the ass-end of CenturyLink's priority list.
I've done extensive research of our DSL performance problems and on Saturday June 1st, learned from CenturyLink Internet Repair / Advanced Tech Support, that nothing can solve our DSL problems except a 15 mile fiber installation to our remote terminal (see my signature).
The Advanced Tech Support person sounded real optimistic about the possibility of a fiber installation occurring, and said I should expect a call from the area plant manager today.
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Today I just got off the phone a few minutes ago with the local operations center for us in Hawkins, WI, and was told that no fiber is going to be installed for at least 1.5 years, and even so, there is no job order to do anything beyond that point. In effect, nothing is going change.
Meanwhile they're saying their copper backhaul to our Ruby, WI terminal is at capacity and nothing more can be done.
It's nice to have CenturyLink employees be willing to basically tell me straight up, "Screw you, we're not doing anything." That at least resolves any questions of whether performance will get better. It won't.
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The person I spoke with today at the Hawkins, WI operations center claims there isn't enough payback on the fiber install to justify installation.
Even though I got them to recognize the fiber will be in the ground basically forever, so there's plenty of time for "cost recovery".
Assume 25 paying customers on the remote, with a $100 bill per month. That's $2,500 per month, $30,000 per year, $300,000 in ten years.
Also, if they were to upgrade this one, on the farthest west edge, they can also upgrade all the other terminals along the way in one go, to save money.
But no, nothing gonna happen, and probably never will.
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And oh by the way, although I was told by CenturyLink customer service that we were "in exhaust" back in about October 2012 (I was trying to get a 2nd DSL line to see if that would help), on Saturday I discovered that CenturyLink Internet Repair / Advanced Tech Support had no idea we were in exhaust, and nothing about it was showing up when they looked up our account information.
This leads me to wonder if this is a simple lack of communication between customer service and technical support, or if someone was actively suppressing this from getting to the advanced techs so that nothing would be done.
It was interesting to discover that advanced tech support can remotely examine our terminal and can examine the load on the backhaul from the terminal to the central office.
After they did their own checking of the remote terminal logs, they said, "wow, the exhaust level is ridiculously bad, and if I were you I'd be very angry about it" and they noted that we've been experiencing beyond-capacity conditions (exhaust) on this remote terminal since at least 2011.
Which is what I told them from the start, that performance has been getting steadily worse for years now.
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But anyway, I suppose it is time to look for other broadband options, since the CenturyLink area operations manager in Hawkins, WI clearly doesn't want to do anything to improve our DSL service.
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CenturyLink remote pedestal: RUBY, 10 miles west of Gilman, WI
http://www.dslreports.com/forum/r20533172-Rural-Century-Telephone-remote-terminal-unit
http://www.dslreports.com/forum/r20530745-Name-of-this-polemount-outdoor-telco-canister
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