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Excerpt of chat

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Chatted with CL 2 weeks ago about future bills, was assured that my bill will not change. And of course it did change this month, + $29. Did a chat today and got this: "Well I am not the one who generates your monthly bill. It seems that ****** misled you as a customer. I have heard so many people getting misled by century link since I have started working here 4 months ago." "Agents will say anything to make a sale online via chat."

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