I live about 45 miles from Dallas, Texas where my ISP centurylink is located.
I am using pingtest.net to calculate my ping, jitter, and packet loss. Everything is so bad that it can't calculate packet loss, and my ping goes from 300 to 1100 rapidly. People complain about having 60 ping as too high, but my ping is just ridiculous. I need help because I want to be able to watch a 5 minute youtube video in 5 minutes, not 15 minutes, or play a video game.
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[CenturyTel] Ping is ridiculously high and is up and down
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[Embarq] Is CenturyLink pulling the Netflix extortion card?
So my family and neighbors on CenturyLink DSL in the Las Vegas market have been having problems with Netflix and YouTube. I first thought it was an issue with their equipment (smart TVs, set-top boxes, etc.), but I now see the issues only occur during prime time hours. I have a perfect stream right now at 11 a.m. on a Monday. It was so bad Sunday evening, nothing would stream even at the worst Netflix quality settings, congestion 101. Speed tests always result (good) to the promised tier, 10Mb.
Here's the latest stats from Netflix on American ISPs:
http://ispspeedindex.netflix.com/usa
Look who comes in near the bottom.
--
Marriage Equality | Consumerist
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Ping times double between 10 pm and midnight every day
See my monitor results here:
http://www.dslreports.com/monitored/report/255870
Starting around three weeks ago, the pings between SW Florida and New Jersey jump late in the evening until midnight, then drop back to normal. Every day. This is new.
I'm seeing this on many others in the Centurylink Line Monitor Group as well.
http://www.dslreports.com/testhistory?view=78&open=ec&sort=z&range=345600
Any ideas?
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Within the last two weeks I've had to reboot my router ten times
I've got bonded DSL running over the Technicolor C2000T. It's been nearly flawless for close to a year. However, within the last two weeks I've started getting complete loss of Internet access once or twice a day. If I look at the router, I see not errors or anything, but I can't ping it from other Internet locations and it won't forward traffic from the internal network.
The only solution I've found is to reboot the router. I'm just wondering if anyone else has seen similar, or if anyone knows how to get more detailed log messages from the device.
Thanks!
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[Qwest] Solving low speeds on a specific phone jack
Just recently moved our computers (and router and modem) to our new basement office - and our internet is much, much slower! :(
We're paying for either 12 or 20 Mbps down (can't remember), 896k up.
Speedtest.net shows pretty close to that on one phone jack in the house, a bit slower on two others, and really bad when connected in the new office - 3-4M down, ~300k up.
All the existing jacks are ??? with regards to wiring - 1970s home. For the jack in the office, I took the line that was running to the security system (again, ???), and extended it using my best (ie. not very good) western union splice + solder.
Here's the stats I get from my modem (Zoom 5615):
I don't know enough to interpret the SNR or attenuation numbers, whether they're good or bad. I do know that one of the other phone jacks showed a number closer to the paid speed on the modem, but didn't note the other numbers.
I'm thinking pretty seriously about just doing a new home run on the outside of the house. We don't do a landline phone, so it seems like I can just unhook all the old wiring, and run a new wire, soup.
Anything I'm missing? Easier solutions?
Our demarc is currently an old carbon block - we actually couldn't find it when we first had service set up. I'll definitely wire a jack directly to it and test before I run any wire, that's for sure. Thinking I'll get this wired up and then see if I can get CenturyLink to install a NID - any reason I shouldn't go that route?
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[CenturyTel] Can I get my TP-Link TD-W8960N to run at 7Mb/sec with CenturyLink?
I've owned a TP-Link TD-W8960N DSL modem for 3 months. When I purchased this modem, I subscribed to CenturyLink 5Mb/sec ADSL service, here in Fort Lupton, CO. During the initial modem configuration, CenturyLink DSL support recommended that I use these settings:
VPI: 0
VCI: 32
WAN Link Type: PPPoA (PPP over ATM)
After I configured these settings, the modem ran flawlessly at 5Mb/sec downstream and 896Kb/sec upstream for 2 months! Since this modem was working well, a month ago I upgraded to CenturyLink's 7Mb/sec ADSL service. However, I've been experiencing fluctuating downstream speeds and I had the full 7168Kb/sec downstream speed for only 1 day!
I called CenturyLink DSL support a second time, but I was told that I'm using an unsupported modem and that it's necessary for me to demonstrate that the problem occurs with a modem that CenturyLink supports! So I bought a CenturyLink-branded Actiontec C1000A and it is slower than the TP-Link modem! This was enough to convince CenturyLink to send a technician to my house. She measured the speed at the telephone network interface box, outside of my house, and reported that it's 7Mb/sec. I believe that this is correct because I've seen the TP-Link modem connect at this speed!
Next, I created a support ticket with TP-Link tech support. They asked me to take a screen shot of the xDSL statistics modem web page and to take some measurements with their BRCM DSL diagnostics tool. TP-Link's verdict is that a device in my network is interfering with the modem. However, the only other devices on the phone line are my cordless telephone system base station and my satellite TV receiver, both of which are DSL-filtered! I've tried disconnecting the satellite TV receiver from the phone line, but this doesn't help. Note that it was connected to the phone line during the day that I had the 7168Kb/sec downstream speed.
I believe that a firmware configuration change is needed to get my TD-W8960N to work reliably with this faster DSL connection. Can anybody help me? Here are some statistics from the xDSL web screen (Second Column: Downstream; Third Column: Upstream)
SNR Margin (0.1 dB): 106 140
Attenuation (0.1 dB): 385 240
Output Power (0.1 dBm): 201 123
Attainable Rate (Kbps): 7520 1216
Thanks!
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DMCA notification from Centurylink
Hello, I received an email from Centurylink on 10/4/14 : "Notification of
Acceptable Use Policy Violation of Multiple DMCA Infringements" for
multiple copyright violations dating back to 2012. This is my 1st email/warning from them. Every time I go to a webpage, I'm redirected to this Centurylink landing page unless I'm using the Anonymox plugin: "Centurylink Copyright Messaging Program-
Notification of Digital Millenium Copyright Act (DMCA) Notice"
http://copyright.notify.centurylink.com/index.htm[1]
All the advice I've read says to ignore these notices but every website I go to redirects to the centurylink copyright notice.
What have other folks experience been with this centurylink copyright
notice?
What do I need to do to connect normally to websites / stop every site from
navigating to http://copyright.notify.centurylink.com/index.htm[2] ?
Even though this was the first time this has occurred / first email I
received from century link, does this mean i'm at the "3rd & 4th alert"
stage ?
Thanks
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[CenturyTel] ESPN3 and Centurylink
this topic has not been brought up in awhile so I recently made and account for another issue. Was wondering if anyone has heard anything at all?
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Is my modem quitting or something else?
I have a Westell 6100 modem, have had it for ages and i'm having two big issues with it. The first one being, anytime it disconnects it will reconnect like normal except for my upload speed. For some reason it will only connect at 32Kbps for my upload. To get around this I power cycle a few times and then it eventually connects at my normal upload speed. When this happens everything on the modem is perfect, download is perfect, SNR, everything except the upload speed. This issue started on the day Centurylink had a major outage in Missouri. I was online when the outage was happening and the modem went down, came back up at the 32Kbps and then shortly after everything went down until the fiber was repaired. No outages since. I have no idea if thats even related to my modem issue or just coincidence.
The Second issue is if the modem turns off it comes back but won't respond. The lights will all be on and look like its working but I won't have internet and I can't even log into the modem to see anything. It just does not respond until I power cycle a few times and it comes back.
All of this tells me my modem needs replaced but I could be wrong. What do you all think? Is this my modem or is it possibly something on Centurylinks end?
My modem is rented from Centurylink and I can just call and get a new one but they want reasons for why I need a new one. I think everything I have written is a good enough reason.
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Help setting up Embarq modem
I am tired of paying Centurylink over $5/month to rent a modem and $7/month to upgrade to a modem/router, so I purchased an Embarq EQ-660R ADSL Router off of ebay, identical to mine. I am trying to set it up and am having problems. After entering some info on the modem address, it took me to Centurylink's setup. I got to the page where I needed to select my modem and it was not there so I checked other. After a period of time I got an error code QC8475 and was told to contact technical service. They refused to help because it was no longer their modem.
I tried to access my current modem, but do not remember the password that I apparently set, because 1234 does not work.
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Frequent downtime at 4:00am that requires modem reboot
In the past year that I've had Centurylink DSL service, I frequently wake up to no internet connectivity several times per month.
None of the lights on the DSL modem indicate that there is a problem. Both the power light and the DSL light are green. I have to physically unplug the DSL modem and plug it back it to connect to the internet again.
I've signed up for the line monitoring here at DSLReports and now I see that my line is going down at 4:00am (in my timezone). Everytime that it goes down, it's pretty much at the same time. Sometimes this will happen for several days in a row and sometimes a couple of weeks will go by without me having to reset the modem. The modem is in transparent bridge mode and only the modem requires a reboot, NOT the router.
What is going on at 4:00am that is causing this? I'm really tired of troubleshooting internet issues as soon as I wake up in the morning!
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Can't quite get gigabit speeds on CenturyLink
Hello,
I've been using the gigabit fiber service from CenturyLink for a few weeks now. I've been very happy with the service. However, the best speeds I am able to obtain are around 830 Mbps. I've tried various speed tests and tried downloading multiple streams. It always seems to cap out around 800 to 830. Any ideas of anything I could try to boost that over 900 or higher?
Thanks!
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[Qwest] CL modem buy one renting or cheaper one on ebay
Total newbie here but smart enough to find this site. I currently lease Q1000z modem/router from Century Link. Want to buy one to save $ and based on this site and one other considering Q1000z instead of c1000a.
QUESTION: should I purchase the Q1000z I'm leasing for $99 or one for $40ish on ebay/Amazon? How hard is it to set up new modem for someone who has no knowledge in that area?
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Cat5e connect to rj11 for DSL
Hello,
I recently had centurylink come and install our phone and Internet service. We have structured wiring in the house. The tech used the cat5e cable for our internet. When he came inside he said that cable don't fit the rj11 jack on the modem so he had to crimp the wires. The job looks kind of shoddy. What are your thoughts?
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Century Link Hades?
It's rare that I complain after a day of service. That's why I'm dismayed, in that I haven't got the "day," of service. I live in a limited access area for the internet which is maddening to begin with. That said, Century Link seemed to be a viable option.
My neighbor gets a 1.5 speed. Me? Once installed it's 512. Really. Now, I fully understood that this could happen in that I am at the end of the line as they say from their hub. Despite being 75 yards from my neighbor, they get different speeds, but that's not the main issue.
After scheduling an appointment, the rep came at the tail end of the time to install the service. They used what I will term "rigging," practice with old wiring. Within three hours after they left, the service went out, phone and internet (which was my package). The phone line is now completely dead and flashing light city on the modem.
To make matters worse, I had to flag the rep down just before they left for my phone number which was not given to me. No materials of any kind were left with concern to literature, instructions, etc. This made for quite the search for customer service and within a short time I had those dreaded off shore types where I had to explain every little thing, only to get cut off on my cell and start over numerous times. I gave up.
No responses to e-mails as of today as well and no form of contact or follow up to see if my service was working from Century Link. Then I did the search I should have done before hand and found out about their numerous issues which led me to this forum.
I was told by the original rep I would have thirty days to cancel the service and as of this morning I have sought that option. I have thus far been told they cannot find my account information and I cannot get anyone to tell me how to ship them their modem back. It seems as if I am stuck already with a service which is not working from day one and that finding anyone to speak with is next to impossible.
Hold times are incredibly long and the taste that has left in my mouth warrants just getting out asap before I become a part of the horror story reviews and they ruin my credit. I already fear that the original rep deceived me on the details where they said I would pay nothing if not satisfied and the specter of mystery fees or undisclosed information freaks me out. How's that for a run on sentence? Anyhow, stay tuned for the next chapter in my quest to figure out what the heck is going on and why I signed up for a service which is not working in less than three hours from installation.
So far, my Century Link experience has been deplorable and unacceptable at the lowest levels of moderate expectations.
UPDATE - So, I finally got a number for cancellation after a live chat. The first time I was cut off. I was amazed at the use of slang by the first representative in the conversation and her reference to "stuff." ("Yeah, they don't leave stuff," like, er, the phone number to the phone they just installed.") around five times was the final put off for me. Oddly, I have been given two different cancellation numbers from two different reps. Stay tuned.
FINAL UPDATE - I would like to openly and seriously warn of anybody considering this service that the customer service is honestly inept. The following is 100% truth.
I decided to call for a repair. This was no easy task in that I kid you not was sent from one rep to another giving the same information out a total of 6 times. After I reached a person who spoke our language fluently that was not reading from a script on the sixth call, 2 hours later on successive transfers ... I asked to cancel the service then and there explaining to her that I would not be sent to repair again on the seventh transfer. They do not document your calls in any way when talking to them and you have to, as many know, start from scratch each and every time. I do want to say that the off shore call personel spoke clearly considering other companies past I have dealt with. I was told there would be an 85 dollar charge if the problem was not with their wiring end for them to come back out. Now, bare in mind, I have had the service less than 24 hours and was already being threatened with additional charges.
FTR, the installation person used existing, very old wiring in that I have not had a land line in years. Anyhow, I saw the future clearly if there were to be additional problems and the hoops you had to jump through and the time spent trying to simply have working service. Just a dreadful, low tech experience and a company I will avoid like the plague and never recommend to neighbors.
Additionally, the advertised speed was a tenth of the top end when I tested the service which worked for a grand total of 2 hours and 42 minutes.
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[Qwest] Line Overprovision Gone
So my line had been overprovisioned since about spring time (I'm on 40/20 dry line). I was syncing at 50.129 up until this past weekend. Sunday, I lost service for about 30 minutes then it suddenly came back up. Since then, I'm now syncing at 40. I've got a C1000Z bridged to an ASUS RT-AC87R. Any ideas?
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Question about house wiring for DSL service
Ill be getting CenturyLink DSL in a couple of months, and they want to provide a separate line to my house for the DSL feed (separate from the POTS feed I now have). I have a new demarcation box (with surge protection) for the DSL, and plan to run a shielded CAT6 line to an attic distribution block (Steren 550-030) from which Ill make a drop to a dual telephone outlet (which currently is a single POTS outlet), and then to the router from there. The dual outlet will have the analog POTS and DSL available.
My question is, can I use the shielded CAT6 at some future time to consolidate the analog and DSL from the their two demarcation points in the single cable run to the distribution block or would it be better to keep each in its own cable run? Also, can I run both analog and DSL from the distribution block to dual telephone outlets using the same cable (unshielded CAT6) or should I keep those as two separate cable runs? Ill be gradually upgrading my house telephone wiring so it would be handy to know which options are best. See the attached diagram for reference. Thanks.
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[CenturyTel] fiber
when will they be upgrading their entire footprint to fiber.
using cox because of the 10Mbps limit that century link has.
http://www.speedtest.net/my-result/3820759671
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[Embarq] Over-sold DSLAM common now in Las Vegas because of Prism?
So my conspiracy theory about CL and Netflix seems to be off, http://www.dslreports.com/forum/r29584151-Embarq-Is-CenturyLink-pulling-the-Netflix-extortion-card- . Everything Internet-wise comes to a screeching halt during prime time hours. Low bandwidth VoIP calls don't work and upstream Slingbox activity is a no-go too. I found out from a neighbor several blocks away that they can't view Netflix either during peak hours on CenturyLink. This is a more affluent area where Prism has been pushed big time. Curious if others in Las Vegas are experiencing over-sold DSLAMs?
I'm toying with switching to Cox, but at $30 for 10Mb dry loop DSL, it'll be a hard switch to swallow.
--
Marriage Equality | Consumerist
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[Qwest] Solving low speeds on a specific phone jack
Just recently moved our computers (and router and modem) to our new basement office - and our internet is much, much slower! :(
We're paying for either 12 or 20 Mbps down (can't remember), 896k up.
Speedtest.net shows pretty close to that on one phone jack in the house, a bit slower on two others, and really bad when connected in the new office - 3-4M down, ~300k up.
All the existing jacks are ??? with regards to wiring - 1970s home. For the jack in the office, I took the line that was running to the security system (again, ???), and extended it using my best (ie. not very good) western union splice + solder.
Here's the stats I get from my modem (Zoom 5615):
https://lh5.googleusercontent.com/-Fowfd4z4jCE/VDL3mo4Ip5I/AAAAAAAABcM/Pu1SJ5sDTcg/s800/office_adsl.PNG
I don't know enough to interpret the SNR or attenuation numbers, whether they're good or bad. I do know that one of the other phone jacks showed a number closer to the paid speed on the modem, but didn't note the other numbers.
I'm thinking pretty seriously about just doing a new home run on the outside of the house. We don't do a landline phone, so it seems like I can just unhook all the old wiring, and run a new wire, soup.
Anything I'm missing? Easier solutions?
Our demarc is currently an old carbon block - we actually couldn't find it when we first had service set up. I'll definitely wire a jack directly to it and test before I run any wire, that's for sure. Thinking I'll get this wired up and then see if I can get CenturyLink to install a NID - any reason I shouldn't go that route?
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