Hello
I am just register to get help from all of you guys because I am new with DSL.
Just got the installation yesterday, 20mb internet plan + phone + tv I installed the modem PK5001Z got through the activation process, no problem here but on the modem status the downstream is only 16.906 Mbps and Upstream: 0.824 Mbps, I tried to plug to the second wall plug and I got the same result. I read online some where to see the real speed go plug directly at the pole name NID plug at the box, so I took the modem and laptop outside the house to try and here I can see the 20Mb. I think maybe my inside line is bad, so I ran a new cable cat5e from the box to the modem but I got the same result (16.2Mb / 784b), is it normal? I don't know what to check next.
When doing the speed test online, I got 14.43Mb only
Any advices are welcome thanks a lot
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