What is wrong with Centurylink? After terminating internet service within a "30 Day Money Back Guarantee" we have had no such guarantee. We terminated the service within the specified time frame, followed every single term and condition of the guarantee (the fine print) and followed up directly with CenturyLink several times before they convinced and told us that our internet service was cancelled and that there would be absolutely no charges (as per following the money back guarantee, including the fine print). After being reassured this more then once by Centurylink representatives, and following all guidelines, terms, conditions, and fine print of the "Money Back Guarantee" (I am a Compliance Specialist for a corporation so I'm great at reading the fine print and following it), we surprisingly received a collection notice from a collection agency saying we had unpaid charges of $50.13 to Centurylink. I am absolutely dumbfounded at the lack of intelligence, logistics, and organization of Centurylink. I can't see Centurylink being in business within the next decade. I never thought Comcast/Xfinity could look so Angelic and great. #Centurylink #dumbfounded #harassed #bully #corporatebully #comcast #xfinity
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