Been a while since i posted here, but I have recently become increasingly frustrated with the poor service we are getting out here.
I currently live about 5 miles southwest of spokane, and currently the only available Wireline provider is centurylink (formerly quest).
For the last two weeks i have not seen my connection reach its full established connection rate (modem connected at 1536/896, actual speeds are ~1.3m/768k due to packet overhead). in other words, Severe router exhaustion.
What I Know:
The terminal set that serves my areas is fed with nothing but T1 lines. There are 3 vented DSLAM cabinets, and only one of them has all 8 T1 cards installed and connected. there are at least 139 subscribers connected to this terminal. the other two terminals have ~70 subscribers and ~10 subscibers respectively
Assuming that each subscriber is connected at 1536/896 and getting ~1.3, then having more than 9 Subscribers online at any given time means that the bandwidth is Exhausted.
What I have seen:
My samknows router has been testing the line for over 2 years, and service has steadily declined over that time period as CenturyLink has added subscribers. for the last week my download stats show dropping as low as .5mbps between the hours of 8pm and 4am. What this means is that many of these subscribers have come to the same realization that i once did, that in order to get any large downloads done they had to run overnight. This indicates a severe need for service improvement in our area, as it indicates more than 15-20 subscribers resorting to overnight downloads due to the inadequate service in our area.
What I want to know:
When Centurylink bought Qwest over 2 years ago, the FCC approved the merger under one condition: "Centurylink was to upgrade qwests rural hardware in areas such as my own to match their own offerings in other areas"
Centurylink currently provides 50mbps to most of spokane and Cheney to the north and west of my location, and 25mbps to the small town of spangle, to the southeast of my location.
NOANET Ran a dark fiber optic line that is available to be leased for use by ISPs directly past my house.
What i want to know is, Why has Centurylink NOT Honored their agreement with the FCC and made an ounce of progress towards improving the service in my community.
I would Write centurlink at your talktous email service, but i am not the account holder, and my father doesnt use the internet enough to see how bad his service is, nor does he care enough to send such an email himself.
Some days i honestly feel like doing something to force CL to replace their Antique hardware out here, but i really dont want to do that. I have waited patiently for over a year when their Techs told me they were doing something about it, yet nothing has happened.
Do i need to submit my story to the local news station? or should i send a letter to all of centurylink's customers detailing the situation and asking for their support to petition centurylink to get something done?
Sorry for the long post, but what are your guys thougths and suggestions?
Im pulling my hair out because of the lack of things i am able to do with this poor service.
Thank you
Nemesis
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