So, story time I guess! This started over a month ago we'll say?
My equipment is a C3000Z, brand new wiring installed in my house when I got CL a couple/few years ago. I live in a very middle class, smack dab center, of Phoenix. I think I've given the long story leaving Cox and eventually get a bonded pair at 80/10.
So, I noticed at night my new puppy had dug a cable up and wondered if that explained a couple recent resets in my modem to get back to speed and such. Well, tech comes out and instantly says that's Cox's cable (both had to install new cables to the house as old owners literally cut them somehow or someone did) and their cable was still buried far underground and safe. He checks my stuff out anyway as I told him and he works his magic and replaces some bad connections at the dslam most likely causing my issues. He also says I'm set for 100/10 in the system but he doesn't know why and says my lines are too far for that at all, but he gets it to 90/10 and I get almost that in any speed test so I was happy. My stats are for line one:
Downstream - SNR 12.4, Attenuation 14.6, and power 17.0
Upstream - SNR 11.8, attenuation 7.8, and power 8.7
Line two:
Downstream - SNR 12.6, Attenuation 14.8, and power 17.0
Upstream - SNR 12.2, attenuation 6.5, and power 7.1
Estimated loop line length is 1720ft and 1760ft respectively. Which I didn't think was far, if the condo complex wasn't right next to me, I could throw crap at my DSLAM and hit it. I'm told I'm approximately 0.2 miles from the box, which means wiring has to follow a pretty logical path to my house for the lines to think that.
Anyway, fast forward to the dreaded week afters Christmas. I noticed a couple neighbors have out CL techs fixing...who knows. Honestly I thought I was the only customer, almost everyone on the block uses Cox. I joked about getting fiber here (seriously CL, do it!!) with one even. That evening I get a complaint from the kid about youtube loading slowly. I reset the modem, fine. Not fine though, the last week my first DSL line was just not connected. Nothing registered by the modem, wouldn't even show a light. My second line worked, but it had horrible stats, mostly thinking it was approximately 3x further from the DSLAM than usual and would maybe only connect at 12 and routinely the internet would just time out. I could reset the modem, but that didn't' seem to help, just waiting. So I call in a repair ticket back in. Should have been done on Friday... but my wife couldn't be bothered to stay an extra 20 minutes as they showed up when she was leaving to go 'shopping'. Side note - anyone want a wife? So I had to wait until a lovely Sunday morning.
Tech is out, gruff dude who knows his stuff. He sighs at the spaghetti connections in my alleyway and seems at least happy CL isn't coming off the telephone pole. He says it's mostly likely DSLAM issues. He goes to the DSLAM - he confirms basically someone just disconnected my first line and probably messed with something on the second. He seemed incredulous I had a guy out here just weeks ago - he knew I wasn't actually lying though. He fixes me up, connection is back at 90/10 and speedtest shows it's fine. Haven't had any drops or timeouts since (only been a couple hours).
My question is, why would they pull a connection? I get if it's an accident, but you don't try to fix your mistake? I at least am lucky to have 2 lines and with one down it wasn't a disaster, but single line customers would be up the creek. After the slow initial set up story I won't go over and was just CL corporate and not real issues, until now I've had solid service. It's a bit worrying.
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