Phone support and the online chat is really bugging me since I know these outages/drops are on CenturyLink's end, and I am getting the run around.
Here is the back story. The other day, the internet was out for 15 to 16 hours. I have other people that had the same issue in town/area. Since that day, I have been having long like a few hours and short outages like a few minutes. I have tried different a modem/router and a new line going to box on the house. All I am getting from support is reset the modem/router, reset the PPPoE, and send out a tech to check my system themselves. The issue is I know how my setup is, and it was just 100% fine before this 15 to 16 hour outage for months and even years. Plus I have networking background, and it seems like support is just ignoring this, too.
So I have checked my modem/router for any errors, and whenever the internet drops, the modem stays in sync for speeds, but I get PPPoE errors. With my router that has my PPPoE login, I keep on getting "pppd[549]: Timeout waiting for PADO packets" when ever it drops. I have told support this, but it seems like they keep on thinking my PPPoE username and password is wrong even tho is it is right. I have tried other hardware, and I still get this error whenever it drops too.
I just don't know how to get support to look into this issue.
↧