So, this is a new one for me. I've had CL Fiber for about 7 months now. It's been solid.
Around 4:30pm yesterday, I get a notification on my phone that one of my IoT devices has lost connectivity. I check with home and I'm told that the internet is out.
When I get home, I check things over. My router looks solid. Zyxel C3000z looks good, but the Internet indicator is cycling Red/Green. So I reboot that. Same. I log into it and it shows WAN Connected and Internet Not Connected.
Just for curiosity, I'm looking at the fiber box (ONT) and the Power lighting is green and Ethernet 4 is Green. I reboot it and it does the same thing. No other lights are illuminated.
So I chat with support and they run me through all the steps I already did and then ask for me to reenter the PPoE credentials. Sure, same result.
I ended up on a call with support who ended up doing the same thing.
So now they want to send a tech and, get this, the earliest they can schedule is August 1st. A week out...Seriously? It's pretty clear that the issue is on their end of the gear. This is silly...I may need to call Comcast today.
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