I am trying to put together a case so that Centurylink will properly troubleshoot my line issues. I have 2 DSL connections to my location separating into two local LANS. One is for my wife's job and the other is for my job. For the past month I've been dealing with constant DSL dropouts on my DSL account that seem to be happening at 10 - 15 minute intervals.
Up until recently I have always had good experience with the local techs when problems have come up but this time around the local tech seemed to be in a hurry and didn't want to troubleshoot the issue. So without coming into my home the tech calls me and says he's checked everything at the remote terminal and everything is fine there and tells me my signal levels to my modem are fine. He says the dropping is probably because the DSL modem I have in use was at least 5 years old. So I asked the tech to come to my home and install a new modem if he thought that was the issue and he said no that he can't sell me a new modem but I should buy one off ebay.
I picked up a C1100Z off ebay and installed it last week. Still getting DSL dropouts every 20 minutes or so. The tech also said that it could be my local lan. This doesn't seem to make much sense when the DSL modem itself goes through it's sync cycle each time it drops. How do you go about proving to them that something is amiss in their terminal or between the terminal and my premises? Due to my job requirements I have to use a specific router (WRT54G) that does QOS for VOIP. That means I have to have the modem in bridge mode which is annoying when the first thing they always want you to do is to take it out of bridge mode...
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