Over the last 6 months we've phoned Century Link at least 4 times for internet connection issues with the modem losing signal intermittently. The only fix was to reset the modem and usually service would resume. After talking to technical support they sent out a service tech, whom told us nothing was wrong, that was in January. As of the end of June the service was so poor that the modem could not connect at all and century link's phone support recommend we try replacing the modem. That didn't help and on July 1'st they stated they would send out a repair tech to check out the connection. The tech comes out and Tell's us there is a short or a cut somewhere in the line between the box across the street and our house. He then goes to our new neighbors house and runs a line from the side of there yard across there pool area over the fence and down to century links small box on the side of our home. The tech said within 10 day's we should have someone out to run a new line. After waiting 2 weeks we phone century link again, they said we did not have an open ticket and scheduled another tech to come out. This tech said that everything was in order as the last tech ran the temporary line and that he could not run the new line and that someone would be out to do so within 2 weeks. We phoned again today and we got the same runaround as last time and again they are sending a technician out to our house within the next 2 day's. It's been over 5 weeks and we still haven't had anyone attempt to repair our line aside from someone that came out in the middle of the night and probed half my front yard. :mad:
What do I have to do or whom do i need to speak with to resolve this issue. Whenever i call century link they just send out another repair tech and they never seem to have an "OPEN" repair ticket. I'd like to be able to solve this problem when the service tech comes out in the next 48 hours.
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