I have had connectivity problems for over a year. I have had the drop to the house replaced, whole house filter installed, dedicated line to modem installed, remote terminal card replaced, main terminal port changed and reprogramed. I have talked to many at Embark and still never seem to get anyone that appears really knowledgable.
Some basic info: country location north of Kansas City, last house from RT (2 1/2 - 3 miles from fiber fed RT), connect throttled to 6M, direct test from tech shows 7-7.5M, latest Zyxel PK5001Z modem.
Problem: DSL speed when working runs 5.5-6M but can drop to .8-1.5M and then return to 6M in a matter of minutes (this plays havoc if working from home or streaming a movie). I have run many, many speed tests and this behavior is what I see. Also, I can run a speed test and show 6M then turn on Netflix and have it drop instantly to .8-1.5M. This seems to be an awful large drop. Sometime it recovers in 10-15 minutes or it never connects and I have to shut off the TV. One of the help desk techs said I had line problems. I have tried packet tests and some come back with 25% loss.
Any help, tests I can do, or ideas would be appreciated.
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