CL Fiber Cut 10/24/18
Around 9:30 am yesterday I lost all connectivity both the CL ADSL (sync no surf) and the MegaPath fiber went dark, the Canoga Perkins 9145 went into an alarm attempting to notify me of no light but with the ADSL down that didn't fly.
So it was time to open some trouble tickets.
Contacted CL on chat and after about 10 minutes I was advised since I was on GPON chat couldn't assist me and I needed to call an 800 number.
I advised the rep I am on bonded ADSL not GPON and that cause another delay.
At the same time I was chatting with MegaPath and at first they didn't see the circuit down but a bit more testing discovered they couldn't see their router at my office so they dropped a ticket on CL.
CL chat came back advising my service was testing OK and wanted to trouble shoot the router, so I went along with that.
Reboot the router, check.
What lights are on DSL1 solid green DSL 2 solid green, check.
Internet light, alternating red/green, check.
Log into modem please, check.
Connection status, CenturyLink DSL, connected, Internet not connected.
Pause.
Chat drops off.
10:39 AM
At 12:43 PM I get a call from CenturyLink asking me what is going on and can I work with them testing the modem.
Based on her accent she wasn't an American but understandable.
I advise it has been rebooted and DSL 1 and 2 are solid green and Internet is flashing red/green.
Pause.
She comes back, there is an outage in your area it is scheduled to be repaired by 1:28 AM on 10/25/18.
Finally something I can enter into the log and hammer CL with later.
It's just amazing how difficult companies can make solving the obvious.
Anyhow after a section of fiber was replaced and 12 ribbons where spliced service was restored at 6:11 PM 10/24/18.
The longest part of the repair was trying to find a section of 144 fiber, turns out CL doesn't managers stock fiber anywhere nearby, I solved that by commandeering 15 feet of 144 from a nearby (carrier) regen hut.
The guys doing the splicing though that was odd, but appreciated, someone shows up in a plain white van, asks about a cut which they showed me and once I discovered they where scrambling for fiber told them "I'll get you some" and 20 minutes later I pulled the 144 out the back of the van and handed it over.
Probably shaved a few hours off the repair.
Of course then comes the secondary problem, how does one continue working when internet access is required to access the systems I need to test sites, and both the primary and secondary paths are down hard and I live and work too far from the nearest site to get a single bar, if at all?
Simple take a hot spot and a USB charger, wrap it in a plastic bag and shove it up 45 feet into the air, and get 3 bars and 5/1 connectivity. ;-)
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Just another day at the phone company.
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