So I moved apartments and transfered services. I needed a new modem which was sent out and I also recieved labels to send my old modem I was leasing back. I called in July to ask about if I had a bill onmy old account. The person said no and that I would be recieving a check for $14, .the end of July I got an email saying I didn't pay my bill. I'm being charged $105 for a modem I sent back, that they claimed to never have recieved. The UPS store never gave me a reciept and the customer service person at century link basically called me a liar and was like well you never returned your 1st modem...I told her we never rented our 1st modem and that we had bought one online, I have my amazon order to prove it. I'm really upset with this whole situation and definitely considering a new provider, that has respect and isn't shady by trying to make some extra money. Reading other posts, this seems like it happens often...
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