Good day,
I realize that this is a phone line / voice issue, not a broadband issue, but my parents and I have exhausted our collective patients with this issue.
-- BACKGROUND --
My parents live in the FL panhandle. They have CenturyLink for local phone service. For over a year now, they have been receiving phone calls at EXACTLY 1:28am CDT. When they pick up the receiver, it's a dial-tone. If they let it go to the answering machine, the machine records a fast/rapid busy signal until the machine times out. This usually happens maybe 3-5 nights in a row, then goes away for a week or two, then it starts up again. They have no other issues with this line. Calls don't drop, they can hear inbound calls fine and people they call can hear them fine.
They have talked to CenturyLink several times, asking for these calls to be blocked, traced, anything. The first time or two they were told that there was nothing CenturyLink could do. A little over a month ago, my father was told that CenturyLink could help. After a long phone call he was told that after any call like this to dial *(doesn't remember the number now, but I suspect it was *67) and the number would be blocked. All this seemed to do, however, was prevent his number from being seen by others. (found this out when he called my cell and I ignored it as a blocked number and then listened to his voicemail) This is why I suspect he was told *67...
Another call to CenturyLink, and he was then told, sure we can fix that. All I noticed that had changed was they now had incoming caller ID. The calls continued. No caller ID info was ever displayed for these 1:28am calls. (didn't get an "Unknown" or "Blocked" either). As if the calls had never happened.
Then, last week, they got a letter in the mail and a new bill WELCOMING THEM TO CenturyLink LONG DISTANCE!
Sigh.
They are now back with AT&T Long distance.... Not before the most recent support rep suggested that they CHANGE THEIR NUMBER to resolve this issue.
Sigh.
-- Plea for help --
I expect that early Thursday morning 7/11/13 at 1:28AM, they will get yet another call.
Is there really nothing CenturyLink can do about this? I can't believe that there isn't a way to put a trap on the line or a trace on the in-comming harassing call? Some way to block this? Considering the consistency of the call times, it seems automated. Could it be something wrong/automated on the local CenturyLink system? Or, is it an abandoned telemarketer automated system somewhere that my parents have been lucky enough to have been targeted by?
Has anyone else had something like this happen? Anyone in the FL Panhandle? Other areas? If so, if you were able to resolve the issue, what did you, or CenturyLink, end up doing to resolve the issue?
Thanks
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