I live in Jerome, AZ a population of 400. CenturyLink is the only high speed option available. I started my DSL service with QWEST and have enjoyed good solid service for years. I began having this problem in the beginning of January. My DSL modem lights were all showing correctly but my connection to the internet would appear to be dropped on a regular basis. Sometimes the drop would last a few minutes, sometimes longer and then the connection would appear to be back again. CenturyLink sent out service people on several occasions... they would test the NID and my modem and say that they could not find the problem. About the 3rd or 4th time subcontractors, ITC Service Group out of Phoenix, came out and they were able to get me back up and working again. (Not sure all that they did.)
Two weeks ago I began having problems again.
In the past two weeks CenturyLink has been here to check things about ten times. First they sent out residential service techs. Each time they tested the signal at the NID and then at the modem and found everything to be “within acceptable parameters”. I started with an Actiontech C1900A modem. By the second or third visit I was given a Technicolor C1100T modem. The problem still existed… which is when I try to go to any web page it usually takes a considerable amount of time and often shows me that it is “looking for…” that website. Quite often the page will not load and present me with one of three error messages:
“Cannot find the server”
“The server timed out”
“The page could not be loaded because the connection was reset”
Also, I manage more than a dozen email accounts (I am a web designer). In order to access email I very often am told that one or more of my accounts failed with this error message:
“The server returned the error: Connections to host mail.holodynamics.com on the default ports failed.”
Usually I can quit my email program, open it again and the mail will come through. Sometimes I have to repeat the process several times.
CenturyLink then sent out a guy from the Cable department. He spent a lot of time with me over several visits. His tests also indicated that the “copper was good”. However, in the course of his visits he did determine that there were some things that needed to be checked out in their “mapping of the lines”. He made those corrections but told me that he did not think it would make a difference to my problem… which it did not. Also, during the preceding service calls I was told that I was assigned a “new pair” to my location and at some point I was assigned a “new port” at the “DSlam (?)”. Still… no noticeable improvement.
The last visit from CenturyLink was supposed to come and set up a temporary line from the NID to the modem. Much to my surprise, they decided to just replace my old wiring (30+ years) with new and they brought me a new modem… a Zyxel C3000Z. I have tried all three modems and it seems like the Technicolor C1100T works the best… meaning that with that modem I seem to be able to at least get online periodically!
After the new house wiring and the new Zyxel C3000Z modem were installed, I still had the problem. The original cable tech came back (and at that time I think we went back to the Technicolor C1100T modem)… he performed all of the tests and all looked good. He even hooked his Windows laptop to the modem (both ethernet and then wireless) for 10 to 15 minutes each and showed no problem! But… all of my Apple computers (MacPro, iMac, iPad2) still showed the same symptoms!
All of my computers are Apple products.
So… here’s the situation:
I have disconnected all other computers from the ethernet LAN and built & tested a new ethernet cable going directly from my main computer to the modem and I have tried all 4 ethernet ports on the modem.
I ran ping tests on all 4 modem ports: 1,000 pings each port and each port showed:
Port 1 = 3.40% Loss
Port 1 = 1.90% Loss
Port 1 = 0.79% Loss
Port 1 = 0.00% Loss
1. The connection to the internet still drops out but, as far as I can tell, the DSL connection to CenturyLink stays connected.
2. Accessing the GUI is still sporadic… sometimes it shows me the login page right away and sometimes it just hangs and never shows me the page and just says “Waiting on 192.168.0.1” in the browser status bar. Sometimes it tells me that the page could not be read because the server reset itself or the address cannot be found.
When it does show me the login page, sometimes it lets me log in, sometimes it just hangs showing me “Waiting on 192.168.0.1” in the browser status bar.
When I am able to login in sometimes I can navigate the various pages in the GUI fairly fast, sometimes slow and sometimes not at all.
3. The wireless network behaves the same… my iPad and iMac see the wireless network and show a strong signal but each device behaves the same as the ethernet computer(s).
I am at a loss and am not sure what the next step should be.
Any suggestions from this forum will be greatly appreciated.
↧