First of all, thanks to anyone that replies and tries to help me out; I am with Centurylink in Phoenix and am paying for 80/10 on a dual bonded (I think or maybe it's pair bonded) line. Testing the line with an ethernet connection showed that I am receiving the speeds I am paying for but the wifi speeds are incredibly disappointing. Yes, I know that wifi speeds are never guaranteed and they are much slower than ethernet but my test speeds on multiple websites consistently show that I never receive download speeds above 25 although usually it's actually at around 20. Like I said, I used multiple websites and multiple apps on my android phone and checked at different times of the day and night but I never went above 25 if that.
That's a 75% loss of download speed (the upload speed always shows at 10) and Centurylink says they can't do anything to help me for the usual reasons. Could the issue be with the modem itself? I would connect a device or two by ethernet but the tech placed the modem in the kitchen when originally it was in the living room. Apparently, when I upgraded from my 40 download speed up to 80 a few months ago, I was told that the living room couldn't do the dual bonded or pair bonded connection that I was upgrading to and that he would have to go up to the attic to make it work so instead he settled on using the kitchen's phone jack as it was much easier. I think on day one or two of getting the new modem and upgraded speed I did occasionally see wifi speeds of around 40 (which is still only half of what I'm paying for) but that didn't last longer than two days at most.
I'm not sure what to do at this point because I don't even know what the issue is. I know wifi isn't reliable but it shouldn't be this slow otherwise what's the point of paying $60 a month if all I'm getting is 20/10.
Please, let me know what, if any, other information you need to facilitate helping me.
Thanks again
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