Utah, Utah County
I live in a new neighborhood (2 years now). I went looking to move from Xfinity to Centurylink Gig service. If I enter my house its not listed (or pre populated) But if I enter my neighbors house number a few houses up on the same street, he is listed and qualifies for fiber. If I list my neighbor on the cross street just a few houses away he lists as qualifying as well. Also I have a Xfinity, Power, and Century Link box in my yard. How do I get the local Century link field engineers to bring the house outside my box online so I qualify? For Xfinity, two years ago I had to chase down a truck in the area and they had me added within a few weeks. I am ready to jump over to gig service if you would please help me out. Thanks! Anyone else had experience wit this? I have called you just get tossed around from phone agent to phone agent, that don't really have any answers or know who to escalate to who has any experience with this.
Thanks!
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