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Technical Requirements for Different Speeds

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I'd like to know what requirements have to be met for me to get faster speeds at my apartment. It may not be the nicest thing to say, but I don't trust tech support/sales when they tell me nothing faster is available or the world is available (respectively.) Unfortunately I don't have the ability to call up the technicians who actually do the installs and know this stuff. This is what I do know: * My modem estimates a loop length of 3116 feet * I subscribe to 12M/896K * I have one line coming into the apartment Here's what I'm being told: * I qualify for up to 20M/2M if I install a second line to the unit and do pair bonding * Absolutely nothing faster will be available even with that second line Does anyone know if I get that second line installed if I'll be able to get faster speeds than 20/2?

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