Unfortunately, I am not having any luck getting past clip board pasters. It's very obvious when their response doesn't come out of canned script and they always insist further assistance is only available by voice call on the phone and when I call, I just get "our system says" crap.
CenturyLink's website asks for service address to ensure accurate service offering availability which is inaccurate non-sense at best. Sometimes they show 12mbps available and lets you order it online, but only as a new customer. As soon as I log-in to my account, I'm greeted with "please call us" or 7mbps as the highest available depending on the mood of their website.
CenturyLink Chat Rep quote:
"I'm sorry but we have limited access about that. But normally if an upsell is unavailable in the area means higher speed is not yet able to support by centurylink".
This is what my line looks like and my research suggests the line should be able to handle 12mbps at ADSL2. When I call, they say 7mbps is the best available. If a new customer moved here and selected 12mbps, what would they get? Or are they only lying to new customers under the cover of "up to 12mbps" to mean achievable speed that is "not exceeding 12mbps" ?
Status: Showtime
Last Retrain Reason: 0
Last initialization procedure status: 0
Upstream rate = 896 Kbps, Downstream rate = 7168 Kbps
Link Power State: L0
Mode: G.DMT Annex A
TPS-TC: ATM Mode(0x0)
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 15.7 15.0
Attn(dB): 34.0 21.0
Pwr(dBm): 19.9 12.5
G.dmt framing
On May 25th, 2017, CenturyLink showed these offers available when browsing as a new customer looking at my address
[att=1]
[att=2]
On May 26th, 2017, when I queried service offering availability at my address, this is what they show:
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[att=4]
Sorry if the attachments do not turn out legible. I'm really struggling with the archaic 1990s user interface here
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