$25 activation for new phone service because of new cabling?

I am being told that I am going to have new lines run to my house for $25 activation because there is a new name on the account. So lets say you buy a new house and you have phone service. They are saying they would then remove the physical lines from the previous user and install a new line simple because a new name is on the account. Can anyone confirm if this is true or is this some Indian call center BSing people about a bogus charge? Thanks.