Just wanted to share a random gripe that upset me. And technically this isn't my Century link but a friends, I just call it mine because I used to live there before my move out.
So a Century Link modem died on us. I forget exactly which model but it was a newer blue wireless one. I'm sitting on hold for an hour (like usual) waiting for a human and tell them that I have a backup modem from before and wondering if I can just use that. They say absolutely not they have to send us out a new one and charge us for it. I say wait a moment, i'm sure that modem was working before the upgrade, I just replaced it with a new one. They say "no this is not compatible with our system anymore". I ask if they could give me a list of older modems that are compatible with their system and they say no.
I ask if they can tell me how they know whether the modem is compatible or not since they didn't even ask what modem I had. They say I need a new modem. I ask whether a (so and so modem) will work, and they say absolutely not. I explain to them I just gave them the model of the modem THAT WAS WORKING YESTERDAY, the blue one that just died in a power surge, and they put me on hold to talk to a supervisor. Supervisor runs through same bullsh_t questions and wants to sell me a new modem. Refuses to answer any questions in any way about older hardware, insists nothing is compatible anymore, used hardware wont work, etc.
I hang up, call back in, and get same runaround despite saying I need internet working this weekend (it died friday night) and cant wait until monday morning for a replacement modem because online schooling has something due Monday AM. So in frustration having no alternatives (originally wanted a shopping list to check thrift stores/was going to look for newer things, not this old thing) I just go to the storage garage and pull out our old beater Actiontec grey GT701 out of storage, put in the right credentials AND IT WORKS ABSOLUTELY PERFECTLY FINE. ONE MONTH LATER IT IS WORKING ABSOLUTELY PERFECTLY FINE. TWO MONTHS LATER IT IS WORKING ABSOLUTELY PERFECTLY FINE. There is no speed loss, reliability loss, or anything else. It is clearly "compatible with their system."
G_ddamn f_cking lying CenturyLink. I'm so glad I swore to never do business with them again. >:-( (should I even share the story that made me swear that in the first place where they shook me down for nearly $800 over a phone account that wasnt even mine for a phone disconnected for months that they were going to ruin my credit over?)
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