Hello anyone that can assist me i hope somone can this started in the past month or so but every night at 830pm/840pm-1100pm-1130pm my net speed just takes a dive i been on the phone with tech supports since it started but no one seems to help me out or get it fixed first they thought it was the modem so i got a new one then they thought it was the ports i was on in the main box so they gave me new one i swaped from 20Mbps to 40Mbps today with 2 new ports and everything tested and worked fine then at 830pm like clockwork it is doing it again now the tech was here maybe 3 hours ago setting up this new 40Mbps dual line and it was working perfectly all the tests show 100% signal the speeds and latency was on the spot and at 830 it went back to high latency and slow speeds i can tell you now what its not, might help the brainstorm not the modem, not the ports its 100% signal strengh, its not a virus or maleware tried speed testing on multiple devices, all new wireing from my phone jack to the box outside, the tech even put in a new box outside today as well i just can't figure it out my personal thoughts is its either a data card in one of there server rooms or a bad router on there end somewhere but i am no tech expert all i know is i cant figure it out and it seems like they can't either and its the same degredation that the old modem and speed had, was paying for 20Mbps at 8:30pm it drops to 1Mbps-6Mbps and returned at 1130pm to normal speed and now with this new modem,ports,wires ect. even with the dual line for the new 40Mbps connection its the same result 830pm and 1-8Mbps and my latency is around 700ms on 2 different speed test sites one being Centurylinks. any help would be appreciated
↧