When I signed up, the rep said that 20M/896k was the fastest speed available at my address, but that the $30/mo rate plan would cover higher speeds if they became available. After a little while it's clear 896k up is not going to work for me, so I contacted sales via chat to see what they could do. They said that they could turn on bonding to get 20M/5M, but it would cost $45/mo (plus the $60 truck roll).
That doesn't seem like it adds up -- if they can get 20M/896k over one line, how can they only get 10M/2.5M per line in bonded mode? Does 10M of downstream really take the same bandwidth as 1.5M of upstream? They insisted that 20M was the maximum available at my address, though.
Second, a 50% price increase seems pretty high. Is that in line with what other people see when upgrading to a bonded connection? Should I be calling again to see if I can get a different answer, or calling tech support to see if they can do anything based on actual line quality?
I'm still in the first month trial, can I use that as leverage with sales? I'm seriously considering going back to comcast if I can't get reasonable upstream speeds, though gigabit is supposed to come within a year and I'd prefer not to be in a contract with comcast then.
Line quality appears to be quite good, and it's actually connected at 26.112M down. From the modem status page:
DSL StatusDSL Downstream: 26.112 MbpsDSL Upstream: 0.896 Mbps DSL Link StatisticsBroadband Mode Detected: VDSL2 - 8AEstimated Loop Length: 370 (No unit -- feet? meters? furlongs?) DSL Power Downstream UpstreamSNR: 22 dB 32 dBAttenuation: (DS1)5.0, (DS2)12.0 dB (US1)0.1, (US2)10.4 dBPower: 16.9 dBm -1.3 dBmAnd no CRC or FEC errors.
↧