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Routing Issues

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Who would I speak to regarding a routing issue with one of CenturyLink's partners? I have relevant data on a particularly troublesome node that's dropping packets, like mad, but tech support is unwilling to look at it and doesn't even seem to understand the nature of the problem. Basically, there's a particular router/node that is dropping packets and causing major connection issues to a particular website; despite reporting this to customer service, they can't seem to understand that it's an issue in between networks and not one that's an issue on either end (mine or the website's end); the best that they managed to get through, after over an hour and half, was merely changing DNS servers (*sigh*). In any event, is there any techs left here, browsing this forums? I have relevant pingplotter data, I just need to get all information+data to the right person so that CenturyLink can inform their routing partner of the issue (I've already tried contacting their routing partner directly to no avail).

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