Yesterday I received a sales letter in the mail saying that my usage profile was that of an "extreme techie" and that speed upgrades were available in my area.
I called Centurylink support and found out that my service, which was provisioned at 6Mbps download could be upgraded to 8Mbps. I gave the go ahead to upgrade the line.
I was previously getting in the very high 5 Mbps to nearly 6Mbps when speed testing this line before the upgrade. They said the upgraded speed would take effect by end of business day yesterday.
I have been testing since last night and now my connection is testing out in the near 5Mbps range. 4.8 Mbps on average. When I search my address on the small business site they say my address qualifies for 5Mbps. I was operating just fine at 6Mbps before so now I'm wondering if they actually downgraded my speed to 5Mbps instead of upgrading to what their phone rep said was available to me (8 Mbps).
Is there any way to find out what they have me set to? I have (2) DSL lines (2) accounts in my house and only upgraded one account to the new speed just to see how reliable it would be. I test both lines and one is consistently at the 6Mbps speed as before and the one they say they upgraded to 8 Mbps never tests out over 5Mbps now. I have a horrible feeling this is going to be like explaining brain surgery to a phone rep at Centurylink if I call to complain and wish I would have never called for the "upgrade" at this point. When your dealing with such slow speeds every little bit helps...
My current configuration is both modems are bridged and connected to wireless routers. I believe I'm in a former Embarq service territory and notice the advertising in our area went from up to 10 Mbps to up to 20 Mbps...
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