Connection has been stable for the most part, but they still have questionable customer service.
Long story short, on wednesday my internet connection started dropping completely. The dsl connection was dropping and the modem dsl light was going completely red. I understand this means the modem is not communicating with the dslam outside. The connection was back and fourth between no connection and connected. It retrained over 10 times in i would say a few hour period.
I contacted cl after seeing it disconnecting so much (on wednesday). I was told a tech was in the area "bouncing around connections" and maybe they were doing network testing. A tech was dispatched to come out early on Friday at 8:30 am.
Up until friday, my connection stopped dropping alot, but was still retraining. Also it was performing poorly as in lagging, buffering and timing out of video games. There was a high amount of crc errors as well.
Friday, the tech( he was nice) came at 10:30 am and wanted to come inside. I was told by chat agent the tech would not need to come in as the problem was outside the house.
I have cat that is around 8 yrs old, and strangers can give him alot of anxiety. So i have to give the cat a comfortable space before i let strangers in.
I dealt with the situation and let the tech in and let him do his thing looking at modem stats.
The tech on friday switched my port to a different one, i was told the previous port i was on might have had lightning damage. The tech checked the stats and told me he might check again sometime soon. I was able to get my full dl speed and ul speed after he left.
But the modem has retrained again since the tech visit friday (yesterday) and is having alot of crc errors and other problems. Other problems include browsing internet, netflix buffering, games timing out.
I am trying to solve this for my mother. I am authorized to speak on the account.
Broadband internet,(former qwest area) 40dl 5ul attenuation is pretty good and the signal to noise ratio was better before tuesday.
↧