I have CenturyLink ADSL2+ service in the mountains of Colorado. My modem is an Actiontec M1000, which doesn't support IPv6. I was interested in upgrading to a modem that supports IPv6, and saw that CenturyLink sells and supports the Technicolor C2000T modem which will support ADSL2+ and, if I ever wanted it (and it was offered in my area), pair-bonded service.
I connected to CenturyLink Tech support via chat asked what this modem costs. Tech support told me that the modem would work with my single line ADSL2+, but would require manual setup, but that they didn't know the cost. They then transferred me to Ordering. Ordering said that I couldn't purchase the modem since I don't have pair-bonded service. When I asked for the reason for this rule, Ordering transferred me back to Tech Support.
After this, I called Ordering on a voice line and asked to speak with a supervisor. Instead, I was transferred to the National Ordering Help Line (or similar name), and the person I talked to there said that if I wanted a new modem, I would have to purchase it, but that I have no say in what model they send me; that it depends entirely on my service. This seems counter-intuitive. If I want to buy a modem that makes me ready for pair-bonded service in the future, why won't they sell it to me?
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