Just had the most outrageous thing happen to a client I support who has centurylink dsl, namely, centurylink essentially disabled her entire service by posting some BS limp-mode web page claiming they detected a virus on one of her computers no matter what page was being browsed, no matter what browser was being used, no matter what device was connected to the service, thus making it impossible to diagnose or resolve whatever problem may have existed, since it was impossible to download tools or search the web with problem symptoms or to obtain help from others, not to mention shutting down ALL connected devices, even though only one is likely to have been infected.
The BS centurylink limp-mode page's only suggestion was to download "their" removal tool, which turned out to be Microsoft's Malicious Software Removal tool, which is totally worthless.
I called centurylink and raised hell. they said their "Consumer Internet Protection Program" was a 3rd party service and they had no control over it. however, when I demanded they reinstate ISP service immediately or we would switch to comcast on the spot, they magically were able to IMMEDIATELY restore service!
Interestingly enough, the BS page also offered a centurylink service, FOR A FEE, to remove whatever it was they claimed was wrong, which was interesting because given that several devices were attached to the service, they can't even tell which device is problematic.
Quite frankly, looks like centurylink is taking a page from the fraudulent Indians that are always calling people making these same claims and wanting ridiculous amounts of money to do nothing. centurylink's big advantage, however, over the Indians is that they actually disable your ISP service until you pay THEM to remove the virus, while at the same time making sure you have no ability whatsoever for you to fix the problem yourself.
Keep an eye on this scam folks, and let's see how far centurylink is able to screw their customers with this one. If this continues happening to my customers, I'm going to have them all switch to comcast.
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