I ordered an upgrade to my internet speed early on the morning of Dec22, and was told that the upgrade would be performed on Dec30. I stayed home from work that day because the sales team told me the tech would need come into my home to complete the upgrade. The appointment day came, but no technician showed up, nor did I receive a call saying they would not be coming, or that the upgrade had been rescheduled.
While surfing this forum, I found the CenturyLink website page called "Where's My Technician?", so I used that to find that the upgrade had been rescheduled for Dec31. That day came, and once again no tech showed up, nor did I receive a call saying the upgrade was rescheduled.
Pulling up the Where's My Technician? webpage showed the upgrade was rescheduled for Jan2, but guess what? No tech, no call, and I'm left wondering what's up once again, but by the end of the day, the WMT? page was showing the upgrade to be rescheduled yet again, but for Jan5 this time.
Finally, I emailed TalkToUs@centurylink.com asking if there was anyone at CenturyLink that could give me an accurate update on the status of my order. They replied after a few hours saying they've contacted the sales team asking for some info regarding the matter, and they will reply again upon receipt of that information.
Does this feature or service work as poorly for the rest of you as it has been for me, or is it perhaps just something to do with my particular locale?
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oz
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