Hey Everyone been coming to these forums off and on and have learned a lot about troubleshooting. I live in small rural town in Wisconsin with about 11,000 people. There is State college in town which makes 3/4 the population so really about 3000 or so people live here year around.
Anyway I finally made an account because I've had so many issues with Centurylink for the last 10 years I've lived here. Before you say why haven't you switched well Centurylink has monopolized the area so there are no other ISPs in the area or I would have switched a long time ago. (Been paying $60 a month for 10 mbps down/.8 mbps up.)
So onto my issue, lately Internet has been extremely slow. The modem isn't reading at the right speeds and is getting a lot of CRC errors we also get dropped a few times a day. I've called in around 3-4 times in the last two weeks, the first time I called I was on the phone for a little over an hour he finally said they would send a "Field Tech" out in the next 4 days and when I asked if they would contact me if anything was resolved or not they said just check your speed twice a day. Someone shows up 5 days later and checks our lines and there is no issue. He tells me that we are on "Interleaved" and that when to many people in the area are using a lot of bandwidth it will kick you off. So he changes us to "FastPath".
(By this point I have started reading on these forums and trying to see if anyone else had similar issues) A few hours after he leaves slow speeds come back waited a day then called and they send out a "Field Tech" tell me the soonest a they could be out here is 3 days. Well he shows up the next day he checked the lines they were fine and then leaves. To no surprise later that day internet gets really slow. This time i don't wait i call right away and tell them that its running slow they tell me that there is a "Software" issue and that they are going to have to send an "Engineer" out who he says isn't a regular field tech and to wait 4 days and check if anythings changed.
A day or two later I get Restricted call from the tech that was there earlier in the week saying that they are having a lot of issues and are getting swamped with jobs around the area and that its "bandwidth exhaustion". Wait 4 days and the speeds are the worst I've seen in awhile so on the 4th day (Yesterday) I called and they said there is a line issue and that they need to send a Tech out at this point I get pretty mad that the same issue has basically been there for almost 3 weeks and nothing has been fixed. I am also told there is no "Bandwidth Exhaustion" in the area. (we were told last fall when all the students started school at the college that there was a bandwidth exhaustion and that they were working to fix it)
TLDR: Centurylink Service Sucks!
I apologize for the long winded post but needed to rant and maybe get some advice/help.
↧