Back-story is that I've been with US West/Qwest/Century Link for years, and have subscribed to fixed-IP addressing from them on ancient 1.5/768k DSL for use with my own mail-server.
I was recently up-sold on the newly available 40/5 service in my area and, glutton for punishment that I am, bought into it under the assumption that service would actually BE 40/5 or at least reasonably close to it.
Having had the service for a week now, I've already had my first (new) customer-support call with CL to let them know there is a line issue with my installation.
You see, it rained today, and there went my DSL...
Connecting directly to the NID, I'm seeing speed reduction, packet-loss, CRC errors, etc. -- pretty much everything you'd expect from a line that is reporting an SNR of 5-6dB where previously (pre-rain) it had been in the mid-teens INSIDE my home.
Called the Century Link CS line thinking that this certainly warrants a truck-roll.
What was I thinking?
After an hour and a half of the first-tier support rep assuring me that my line is completely fine (while I'm standing outside my home - modem in hand, connected to NID, GUI web-page loaded on my phone, watching the CRC errors spin up faster than I could even report them) I basically had to threaten to cancel my service entirely before there was an agreement that perhaps a technician should be dispatched to investigate the line to my home.
Wow. Just, wow.
That's it.
Just wanted to rant.
Maybe it will save someone from making the same mistake I did. Comcast business-class is starting to look pretty darn good about now.
-afh3
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